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Privacy Policy


At Ordeno, one of our main priorities is the privacy of our users and visitors. This Privacy Policy document describes the personal data that is collected and recorded by Ordeno, how we use it and your choices regarding this data.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.



This Privacy Policy applies to users of Ordeno's services all over the world, including users of Ordeno's apps, websites, features and other services with regards to the information that they shared and/or collect in Ordeno. This policy is not applicable to any information collected offline or via channels other than Ordeno's websites and mobile application.



By using our website and/or using our mobile application, you hereby consent to our Privacy Policy and agree to its terms.


Information we collect

Ordeno collects data:

  • Provided by users to Ordeno during the user's account creation

  • Generated while using Ordeno's services, including user's device data, location data, Ordeno's app usage and others


Ordeno collects the following data:

  1. Data provided by our users: We collect user profile informaftion provided by users when they create or update their Ordeno account, which include name, email, phone number, profile picture, date of birth and gender.

  2. Data created during the use of Ordeno's services:

    • Location Data: We collect the exact or approximate location of data from the user's mobile device when the Ordeno mobile application is oopen and runing either on foreground or background, if they enable us to do so via their mobile device settings.

    • Transaction information: We collect information of transactions made using our service including order details (date and time, items ordered, merchants name, amount of the order and the type payment method used. We do not collect or store any credit card information, all payment method information is managed by a third party payment processing company (Stripe, Inc.).

    • App usage Data: We collect information on how our user's interact with our application, including date and login dates and times, pages viewed and features used

    • Device Data: We collect information about the devices used to acccess our services, including operating systems, preffered language and hardware models.

  3. Data from other sources: We collect information from Ordeno's buisness partners through which Ordeno users create or access their accounts such as social media services, payment providers or applications whose APIs Ordeno uses.


Other personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.


How we use your information

We use the information we collect in various ways, including to:

  • Provide our services

  • Operate and maintain our mobile app app and website

  • Improve, personalize, and expand our mobile app and website

  • Understand and analyze how you use our mobile app and website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails and communications

  • Find and prevent fraud


Log Files

Ordeno follows a standard procedure of using log files. These files log visitors when they visit or use our mobile application or websites. The information collected by log files include, internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Ordeno.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Ordeno, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Ordeno has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies

Ordeno's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.


CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Data retention and deletion

Data Retention:

Ordeno retains user data to provide it;s services and comply with legal requirments.

Ordeno retains user data for as long as needed, for de purposes described above, the lenght of this period depends on the type of data, the type of user of whom data relates and the purposes for which this data was collected.

The length of the period of time that ordeno retains user data may further be determined by legal and regulatory requirements, purposes of safety, security and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

Data Deletion:

Users are able to delete their accounts at anytime by accessing the "Delete Account" option in the "Help" section of the user menu of our mobile application. Ordeno may retain user data after a deletion due to legal requirements or for reasons stated in this policy.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Ordeno does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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